In today’s crowded media landscape, people have an infinite number of means to consume their news. For entertainment news alone, there is a vast array of choices. They can read celebrity magazines like People and US Weekly. They can follow celebrity Web sites like www.PerezHilton.com and www.TheSuperficial.com. Or they can watch one of several entertainment news programs on television: “E! News,” “TMZ,” “Entertainment Tonight,” “The Insider,” “Extra,” “Access Hollywood.” With so many choices, what would drive a viewer to watch “Access Hollywood” correspondent Maria Menounos over other celebrity reporters? Viewers who watch her said it’s because she’s a name they recognize. She’s a face they trust. And she has a personality they like. Menounos has attracted a broad and loyal audience and it is because she has successfully branded herself as the go-to source for celebrity news.
Branding started out as a marketing tool for companies who wanted to promote their consumer goods or services. Yet, as Rita Clifton wrote in her book “Brands and Branding,” “Now we are seeing the extension of branding techniques to almost every corner of commerce and society.” Branding techniques are now being utilized by individuals who wish to promote themselves, especially journalists. “Every organization has ‘consumers’ of some kind,” Clifton wrote. As for Menounos, her “consumers” are her television audience, mostly women in that sought-after 18-49 age range who follow celebrity and entertainment news. Menounos is able to capture that powerful demographic because of her ability to successfully brand herself.
Menounos’ secret to her brand success is her ability to create a broad awareness of herself. In his presentation “The Five B’s of Building Brand U.0,” David Armano said being ubiquitous is the most essential element to creating a successful brand. He said the key to branding is “creating multiple streams of you.” Not only is Menounos a correspondent for NBC’s “Access Hollywood,” “Nightly News with Brian Williams” and “The Today Show,” but she has also appeared in movies, television shows and commercials and she hosts various other programs. She also started her own production company, Omega Girl, runs the non-profit organization Take Action Hollywood, and she is set to release her first book this year. “I diversify my talents – acting, reporting, hosting and producing,” Menounous said. “This gets me to reach more audiences. Wrestling for the WWE one night and interviewing the Obama kids on another. This kind of diversification helps me create that broader awareness.”
When discussing successful branding, “Invisible Inkling” blogger Ryan Sholin said it’s important to “be everywhere…you need to show up like Beetlejuice when they say your name three times.” If you were to turn on the television, you’re likely to catch Menounos on an NBC news program, a Pantene ProV commercial, a rerun of “One Tree Hill” on the CW, a showing of “Tropic Thunder” on HBO, hosting “Hollywood Green” on the Planet Green Network, or hosting a “Real World Reunion” show on MTV. “I love a lot of things and have a lot of passion,” Menounos said. “Working in all those genres fulfills that love and those passions. These endeavors also put me in so many other mediums and in front of different audiences which has no doubt helped my brand.”
While Menounos has a huge presence on television, her online presence is not as strong. If you were to google her name, the first post is her Wikipedia listing, followed by her IMDB listing and an unofficial fan Web site. While she has a page on the “Access Hollywood” Web site for viewers to watch her content online, there is no central hub for Menounos’ body of work. This lack of online presence is preventing her brand from reaching its full potential. “The days when network television was a good proxy for all of America itself are gone,” Chris Anderson wrote in “The Long Tail.” “The sought-after demographics are increasingly online.”
Not only should Menounos create her own Web site for audiences to watch her work, she should also have a strong presence on social networking Web sites. According to Armano, another attribute of successful brand management is “effectively managing your social systems.” Menounos has a Twitter account. However, she admitted she needs to increase her online presence. “I twitter often and that helps me,” Menounos said. “But honestly this is an area I must improve upon in the new year. I don’t do Facebook or have my own Web site. This is tantamount today and again I confess I haven’t pursued it as hard as I should. They say 20 percent of viewers could be watching content online, a definite reason to utilize social media more.”
While her social media presence is limited, Menounos has successfully utilized Twitter to build her brand. She currently has more than 33,000 followers and tweets several times a day. Most importantly, Menounos uses Twitter to connect with her audiences. For example, when preparing to interview celebrities on the red carpet at the Academy Awards this year, she tweeted, “Hey guys-heading to hotel to get ready for oscars…will be tweeting about fashion!tell me who you guys like as they walk the carpet!” She also tweets each time she’s about to interview a celebrity so that her followers can tell her what questions they’d like her to ask. Menounos is able to build deeper relationships with her followers through Twitter, which is essential to her brand. “All these audiences need to be engaged by the brand for it to fulfill its potential,” Clifton said.
Not only do audiences need to be engaged, but they need to feel as if they can contribute to her content. “A new culture of active consumer participation in media has arisen,” wrote Andy Hobsbawm in “Brands and Branding.” “There is no question that armed with new tools and technologies, consumers are looking for more control, filtering and choice.” Menounos offers her followers an interactive experience and encourages feedback through Twitter. For example, she is taking part in a new “Access Hollywood” series titled Maria’s Madcap Adventures, and she asked her followers to come up with adventures for her to do: “Hey guys-if you have any ideas of what other crazy things I should tackle for my series-maria’s madcap adventures-send em along!” This constant engagement with her audience will only help Menounos’ brand expand.
She has also successfully used Twitter to share content. Joe Grimm, who wrote the post “Building Your Own Journalistic Career Brand,” said journalists must share their work in order to build a successful brand. Although Menounos doesn’t showcase her work on her own Web site, she shares links to many of her stories on her Twitter feed. She also uses the social media Web site to give audiences something extra. She often shares behind-the-scenes photos on Twitter and tweets about off-air conversations she has with celebrities. And on the “Access Hollywood” Web site, she often posts behind-the-scenes Flip videos she takes herself. Offering audiences these exclusives is an important part of building a brand according to Armano, who said journalists must “be interesting: write, photograph, share, give.”






